Terms and Conditions – Elite Yacht Charters Limited – Luxury Yacht Hotel
The terms and conditions set out below apply to all bookings made through eyc.gi and luxuryYachtHotel.com websites operated by Elite Yacht Charters Limited. Elite Yacht Charters Limited is part of the Big Boy Media Ltd group of companies, the parent of which is Big Boy Media Ltd (company number 4768408), whose registered office is at 10 The Precinct, Tunstall, Sunderland, Tyne and Wear, SR2 9DN, United Kingdom. Hereafter the ‘Luxury Yacht Hotel’ refers to the name of our hotel – the Lady Anita M/Y Luxury Yacht Hotel, Gibraltar.
All prices shown online are for the docked yacht per night (unless otherwise stated). Prices are not subject to Value Added Tax as the location of the service is in Gibraltar.
Prices are subject to change without notice. However, your price is guaranteed once you receive a booking confirmation. For the avoidance of doubt, prices do not include any incidental charges, which you may incur during your stay.
The prices shown online are not valid in conjunction with any other offer and until you have received your confirmation number.
All prices shown are for exclusive use of the yacht, rooms will not be shared with other guests.
Availability of rooms at the rates shown online may be limited and/or restricted to certain periods, and are likely to change at short notice due to limited availability.
Children under the age of 12 can stay free of charge when sharing a room with a paying adult (where a suitable room is available), however the yacht has a normal maximum occupancy of 5 individuals in total, of which 4 adults maximum. The owners of the Luxury Yacht Hotel will determine whether a room is suitable for the purpose of this offer.
Children (under the age of 18) can only stay if accompanied by a parent or guardian. We request that children do not provide personal information, and should we receive it, we reserve the right to delete it.
Due to the nature of the vessel and facilities, adults are classed as those over 21 years at the time of arrival.
Please contact the hotel directly for more information relating to bookings with children.
Please note that the Luxury Yacht Hotel is a NON-SMOKING venue (£100 fine applies)
Pets are not permitted on the Luxury Yacht Hotel.
PARTIES AND OTHER GUESTS
Stag/Hen and other parties are strictly prohibited, and no other guests may be permitted on the yacht during your stay without the express permission in advance of the duty manager in writing.
DAMAGE OR LOSS OF PROPERTY
All damage must be reported to the Duty Manager or owners immediately, and cost of damage must be settled by guests before departure, the price of which will be decided by the owners of the Luxury Yacht Hotel. Indicative prices are provided in the guest handbook on board for blocked toilets, carpet stains and lost access keys.
All guests agree to abide by the rules contained in the guest handbook available on board; containing but not limited to three important house rules: no shoes to be worn inside the yacht’s main cabin (comprising saloon, galley, bedrooms and bathrooms); no toilet paper or other materials to be flushed down the marine toilets, and not to touch or remove covers from the cockpit navigation equipment.
The Marina does not offer free car parking, however a public car park is close by. For information on parking options, please look at our FAQs section online for helpful advice.
ARRIVAL AND DEPARTURE
Your room and the yacht will be available from 2pm on the day of arrival. Please contact our team before arrival to inform us of your expected time of arrival, as our duty manager will need to meet you at the Marina and take you to the yacht, and advise on house rules and features for your stay.
Rooms and the Yacht must be vacated by 11am on the day of departure. All guests must agree a time for departure and wait for the Duty Manager so that the vessel can be inspected for damage, and keys and security passes returned.
Your room will be held for your arrival until 11.00am the morning following the first night of your reservation.
In the event of a non-arrival, we reserve the right to re-sell the room after 2pm the day following the first night of your reservation.
The Luxury Yacht Hotel offers two rooms, each of which has a double bed. Bookings are for the entirety of the yacht and you will not share with guests outside your party. There is additionally a sofa bed in the Main Cabin saloon area. We have a maximum of 4 adults that can comfortably be accommodated. Please ensure that your booking reflects your requirement.
DEPOSITS AND PRE-PAYMENTS
Deposits and pre-payments may be required for special rates featured online. Payment is taken from your credit or debit card at the time of booking (or shortly thereafter) if booked directly with luxuryyachthotel.com. See ‘Cancellations and Amendments’ below for details on cancellations.
For partner websites, pre-authorisation only may be taken on submitted debit or credit cards so that full payment needs to be taken when guests arrive at the hotel. Guests are advised to check if authorisation only (for cancellations or damage) or payment has already been taken from their account before their stay.
Deposits are non-refundable, however booking dates may be allowed to be changed at the discretion of the Luxury Yacht Hotel for a similar rate and if the dates are available, up to a maximum of one change, with at least 28 days notice required. Rooms at the Luxury Yacht Hotel are always for a minimum of two consecutive nights.
Important: Reservations need at least 24hrs notice. For reservations made for the next day of arrival, a valid debit/credit card and photo identification will be required prior to check-in.
CANCELLATIONS AND AMENDMENTS
All cancellations and amendments must be made in accordance with our cancellation terms.
Guests booking rooms on our Standard Room Rate must notify our reservation team or the hotel of any cancellations by 2pm local time at least 28days prior to arrival. Cancellations after that time are non-refundable and non-transferable.
All rooms booked on a Promotional Advanced Purchase Rate are non-refundable and non-transferable at any time after the booking is made.
After check-in, the remaining part of all guest reservations is non-transferable and non-refundable.
Where a cancellation is not made in accordance with our cancellation terms, the payment taken for your reservation is forfeited and is not refundable.
Whilst every effort is made to fulfil any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:
– accept the changed arrangements as notified; or
– make alternative arrangements with us; or
– cancel your reservation and receive a full refund of any monies which you have paid to us in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).
For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.
COMPLAINTS OR COMMENTS
We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at the Luxury Yacht Hotel should be made in the first instance to the hotel’s duty manager at the time of your stay so that we can attempt to resolve it immediately.
Problems which cannot be resolved there and then should be notified by email to email@example.com
We are responsible for losses you suffer as a result of Elite Yacht Charters Limited breaching the Terms & Conditions if the losses are a foreseeable consequence of Elite Yacht Charters Limited’s breach and no more than two times the fee payable in respect of your stay. Losses are foreseeable where you and/or Elite Yacht Charters Limited could contemplate them at the time our agreement was formed. Elite Yacht Charters Limited is not responsible for indirect losses that are not foreseeable by you or Elite Yacht Charters Limited (such as loss of profits or loss of opportunity).
Whilst we make every effort to ensure that the material contained on the company website is accurate, we do not warrant or represent its accuracy and disclaim to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage relating to the information contained in the website.
We may retain your credit or debit card details and you consent to us debiting such amounts for which you are responsible as a result of any damage caused to the vessel and items contained therein during your stay. These amounts may be debited from your card without prior notification.
We shall have no responsibility for any property left in or damaged as a result of your stay at the Luxury Yacht Hotel.
The laws of England and Wales shall apply to the Luxury Yacht Hotel website and the Terms and Conditions and court proceedings relating thereto may only be commenced in England and Wales.
The material on the Luxury Yacht Hotel website is the copyright of Elite Yacht Charters Limited and Big Boy Media Ltd. You may download or use the material on the website for your own non-commercial, private use. Otherwise, the material may not be reproduced, published, distributed, amended, downloaded or otherwise used unless you have obtained Elite Yacht Charters Limited’s express permission.